Customer service. Automated and with human touch.
Provide fast, fully scalable, cost-effective customer support 24/7.
Combining AI with the human experience of product users and agents
Driven by Artificial Intelligence (AI), our cloud-based technology analyses incoming questions and routes them to the source of knowledge that offers the best possible answer – at the lowest possible cost: the Guuru SmartBot and the Guuru product user community for first-level support, or your second-tier agents. Push notifications to the best matching source guarantee a fast and competent response.
Trusted by industry leaders
Benefits
Reduce cost of contact
Increase your NPS
Ensure 24/7 availability
Deflect calls from agents
Easy scalability to cover peaks
Quick access to bot automation
Fast response times with SmartRouting
92%
of customers trust recommendations from other customers more than from agents.
+51
is the Net Promoter Score (NPS) measured by our customers who have implemented GUURU as their customer service solution.
19%
is the average sales conversion rate after a customer chats with a Guuru.
24/7
availability of human support can be guaranteed while reducing costs up to 50%.
Activate your product users
Turn your customers into Guurus to provide authentic human advice within seconds on all digital channels. Our technology manages the certification, compensation and quality monitoring of the Guurus.