Achieve a Net Promoter Score above the benchmarks
Why increasing your Net Promoter Score (NPS) matters
The Net Promoter Score (NPS) has become a guiding star for insights into customer relationships. This makes NPS a data tool that helps you gauge whether your clients are happy with your service or not.
While various factors influence your NPS, customer experience (CX) impacts the relationship your customers have with your brand, even more than price and product.
Since launching the GUURU solution, our NPS has increased to a score of 53.
How you can achieve great customer satisfaction
Fast response times
Short waiting times are essential for customers. More items tend to be added to the basket, leading to increased sales conversions.
Authentic support
92% of customers trust recommendations from other customers more than from agents. Our peer-to-peer support achieves chat ratings of 4.5 out of 5.