Increase your sales conversion rate
More items added to the basket, higher sales conversion after peer-to-peer chats
“With GUURU, we give our customers the opportunity to ask questions and receive immediate responses. The interactive chat solution – fully based on our community – has given us a clear increase in the sales conversion rate, increased numbers of items added to baskets, and a lot more added to shopping carts.”
Beat Kronenberg
Head of e-commerce, JUMBO
We recorded a 14.7% increase in sales conversion after a Guuru live chat. Customer satisfaction is rising thanks to fast, authentic, and round-the-clock responses to enquiries. The effect on our business is very plain to see: happy customers.
Instant first-level support
Be there for your customers! If they have a question about your product, give them easy and instant access to support so that they can complete their purchase.
Why authentic customer relationships matter even more in 2020
Consumers today are increasingly seeking deeper meaning in life and are aligning their purchases with their values. 2020 is the year of authenticity.