Our Customer Interaction Solution Plans
Essential
Fast & authentic support from the product user community.
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GUURU LiveChat
GUURU LiveChat
24/7 live chat operated by certified product users.
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1 Skill
1 Skill
Support areas covered by certified product users.
- 3 Languages
- Text, colour, logo
- N/A
- Basic reporting
- N/A
- 24h response time
Professional
Automated tiered customer support combining the SmartBot, product users and agents.
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GUURU LiveChat
GUURU LiveChat
24/7 live chat operated by certified product users.
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GUURU SmartBot
GUURU SmartBot
Chatbot providing direct answers to user enquiries with a >90% confidence level.
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10 Skills
10 Skills
Support areas covered by certified product users.
- 6 Languages
- Routing to inhouse agents
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SmartRouting
SmartRouting
AI-powered categorisation and routing of user enquiries to appropriate channels such as chatbot, live chat and agents.
- Text, colour, logo
- Chat menu
- Messenger apps
- Rest API
- Agent integration
- Basic reporting
- Enhanced reporting
- Conversion tracking
- 5hrs/month
- 6-hr response time
Enterprise
Unlimited, flexible and personalised automation.
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GUURU LiveChat
GUURU LiveChat
24/7 live chat operated by certified product users.
-
GUURU SmartBot
GUURU SmartBot
Chatbot to provide direct answers to user enquiries with a >90% confidence level.
-
30 Skills
30 Skills
Support areas covered by certified product users.
- Unlimited Languages
- Routing to inhouse agents
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SmartRouting
SmartRouting
AI-powered categorization and routing of user enquiries to appropriate channels such as chatbot, live chat and agents.
- Text, colour, logo
- Chat menu
- Messenger apps
- Rest API
- Agent integration
- Loyalty programmes
- Basic reporting
- Enhanced reporting
- Conversion tracking
- Custom reporting
- 20hrs/month
- 2-hr response time